Deliver connected customer journeys

Dynamics 365 Contact Center

Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.

Connected customer experiences across marketing, sales and service teams

Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.

Get A Rich View Of Your Customers

Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.

Enrich Data & Predict Intent

Enhance profiles with diverse data sources, including proprietary intelligence, and unlock predictions with prebuilt AI models.

Create Customer Segments

Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.

Boost Engagement with AI

Deliver tailored experiences with the right message at the right time using AI-driven channel selection.

Simplify Audience Targeting

Describe your target segments to Copilot and quickly build, review, and modify customer segments.

What sets us apart

Early Adopters

We are one of the earliest companies to adopt Microsoft Dynamics CRM, since version 1.0. We worked closely with the Microsoft product team since the very early days of Dynamics CRM which gave us unquestioned product expertise and knowledge, and in turn the ability to influence the product roadmap of all releases and updates.

Industry Solutions

In addition to our industry-generic intellectual property, Adaptisoft offers pre-built solution templates for a handful of our target industries. These industry templates, combined with our project experience in your space, will help get your project up and running quickly.

Pre-built Intellectual Property

Based on the hundreds of Microsoft Dynamics CRM deployments we completed in the past, we built a full library of tools, utilities, controls, and solutions that you can plug and play into your deployment…saving you thousands of hours of development time. The best part? We offer all of this pre-built IP at no charge to our customers.

On-going Support

We believe in true partnerships and long-term relationships with our clients. That’s why we offer on-demand and managed support plans. We’re in this together for the long run.