Empower your service reps and transform customer service
Microsoft Dynamics 365 Customer Service
Empower service representatives to resolve issues quickly using generative AI and automation
Deliver exceptional service on any channel
Dynamics 365 Customer Service is a comprehensive solution designed to help businesses deliver exceptional customer experiences. It empowers customer service representatives with the tools and support they need to provide consistent, high-quality assistance at every step. Adaptisoft offers tailored implementation and support plans to align with your business and market needs, ensuring long-term value from your technology investment.
AI Agent
Case Management Agent automates key tasks throughout the case lifecycle—from creation to resolution, follow up, and closure—to reduce handle time and alleviate the burden on service reps. Service representatives now have an AI assistant to help them ramp up, solve complex issues faster, and free up more time to build relationships with customers.
Resolve Issues Faster with Copilot
Save service representatives time by using Copilot in Dynamics 365 Customer Service to help diagnose, troubleshoot, and draft customer responses.
Connect With The Right Service Rep
Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative.
Provide AI-Powered Chatbots
Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.
Drive Efficiency With Automation
Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.
Use Sentiment-Based Routing
Based on the customer’s emotions and needs, route the case to the right service representative every time.
Get a 360-Degree View of Customers
Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.
Enhance Digital Engagement
Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.
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Contact us today to learn how our solutions will fuel your digital transformation.
